Losing access to your MyPeopleDoc digital vault presents a real problem: inaccessible pay slips, blocked certificates, pending administrative procedures. The difficulty arises not so much from the platform itself but from the link between the email address used at registration and the company that activated the account. When this link is broken (change of employer, deactivated work email), recovering the identifier becomes an obstacle course that the standard login page does not always resolve.
Deactivated work email: the real MyPeopleDoc blockage point
Competitors detail the classic password reset procedure. The most common issue occurs upstream: the employee simply does not receive the recovery link because their work email has been cut off.
When the account is initially activated, the employer sends an invitation to the employee’s work email. This address then serves as the identifier. When the employee leaves the company, the address is usually deleted within a few weeks. If no personal address has been added to the account before leaving, the reset link goes to a mailbox that no longer exists.
Field reports published in 2026 confirm a notable increase in login blockages precisely during changes of employer, because this transition was not anticipated. To successfully access my Mypeopledoc account after leaving, the only reliable workaround is to have associated a personal address with the account before the end of the contract.
Recovering your MyPeopleDoc identifier: concrete steps based on the situation
The procedure to follow entirely depends on the status of the original email address. Two scenarios emerge.
The email address is still active
This is the simplest case. The official login page (mypeopledoc.com) offers a “Forgot email address?” link that sends a reminder to the backup address, and a “Forgot password?” link that triggers the classic reset. The process takes a few minutes.
- Go to mypeopledoc.com and click on “Forgot email address?” to receive a reminder of the identifier at the registered secondary address
- If only the password is an issue, use “Forgot password?” to receive a reset link directly at the primary address
- Always check the spam folder: automatic emails from the platform are regularly filtered there
The email address no longer exists
No self-service procedure allows for the recovery of an account whose primary address has been deleted and which does not have a secondary address. You must contact MyPeopleDoc support (now linked to Cegedim, the successor of UKG for this component) by providing identity verification documents. Processing times vary: some employees report resolution within a few days, while others describe weeks of waiting.
The former employer can also intervene. The HR department has administrative access capable of modifying the email address associated with the employee’s vault, provided the company account is still active on the platform.
Guaranteed access to pay slips: what the regulations provide
Beyond the technical recovery, the fate of documents stored in case of MyPeopleDoc closure or a change of provider by the employer needs clarification.
For dematerialized pay slips, the employee benefits from a guaranteed right of access for at least 50 years or until the age of 75, including in the event of a change of provider or closure of the digital vault. This obligation, reiterated by several analyses published in 2026, constitutes a safety net often overlooked.
In the event of closure of the service used by the employer, documents must be transferred to the Personal Activity Account (CPA) managed by the Caisse des dépôts. This mechanism offers an additional recourse if direct access to the MyPeopleDoc account is permanently lost. The available data does not allow us to determine how many transfers of this type have been made to date, but the legal framework exists.
Securing your MyPeopleDoc account before it’s too late
The majority of documented blockages follow the same pattern: the employee discovers the problem after leaving the company. A few preventive actions reduce the risk to almost zero.
- Add a personal email address as soon as the account is activated, via profile settings, to have a lasting identifier independent of the employer
- Download sensitive documents (pay slips, employer certificates, work certificates) locally in addition to storing them in the digital vault
- Check, before each departure from a company, that the personal address is correctly entered and that login works with this address
- Keep the number or address of MyPeopleDoc support in personal contacts to avoid depending on the former employer’s intranet
The MyPeopleDoc digital vault offers substantial storage capacity and archiving accessible even after the end of the employment contract. This continuity only works if the login identifier remains valid. The weak link is not the technology, but the work email left as the sole identifier at the time of departure.
Associating a personal address with the account on the day of activation remains the most effective measure. Everything else, reset, support contact, HR intervention, is just a slower and less reliable backup plan.
